First, thanks for being one of the pioneers! All of our listed retail partners have the LibertyX bitcoin service installed. However you may be the first person to request a LibertyX order from a certain employee, and they may be unaware that the store indeed sells LibertyX. We recommend the following solution at the store:
- Follow the instructions listed on the store location page in our mobile app/website. A store may have custom instructions so it is important to make sure you are on the store page for the location you are at.
- The cashier may say they don’t carry LibertyX. Please tell them they do and show them the instructions if necessary.
- If you are having difficulties, please feel free to email us at firstname.lastname@example.org, chat online with us at support.libertyx.com, or call our support line at (800) 511-8940, and we will be glad to assist you.